Refund Policy | Hirebeam

1. Credit-Based Model

Hirebeam operates on a credit-based billing system. Credits are used to perform job research:

Discovery phase: 10 credits — identifies hiring managers and decision-makers at a target company
Enrichment phase: 10 credits — performs deep research on discovered prospects
Full job research: 20 credits total (discovery + enrichment)

Credits come from two sources: subscription credits (included with paid plans) and purchased credits (bought via one-time credit packages).

2. Automatic Refunds

If a job research fails due to a platform error (e.g., AI processing failure, system error), the credits spent on that job are automatically refunded to your purchased credits wallet. No action is required on your part.

Automatic refunds apply to both discovery and enrichment phases. If discovery succeeds but enrichment fails, only the enrichment credits (10) are refunded.

3. Subscription Credits

Subscription credits are included with Growth, Professional, Business, and Enterprise plans
Credits reset at the start of each monthly billing cycle
Unused subscription credits do not roll over to the next billing period
No refunds are issued for unused subscription credits

4. Purchased Credits

Purchased credits are valid for 365 days from the date of purchase
Purchased credits are non-refundable except in cases of platform error (see section 2)
Purchased credits survive subscription cancellation — they remain in your account
When both subscription and purchased credits are available, subscription credits are used first

5. Subscription Cancellation

You can cancel your subscription at any time through the Stripe Customer Portal (Settings > Billing > Manage Subscription)
Upon cancellation, you retain access to your plan through the end of your current billing period
No partial refunds are issued for unused time in the current billing period
Your purchased credits are preserved after cancellation
Your account reverts to the free trial tier after the billing period ends

6. Free Trial

New accounts receive 100 free credits at no cost. No credit card is required. Since no payment is made for trial credits, no refund is applicable.

7. Billing Disputes

If you believe you were charged in error, or if you have questions about your billing, please contact us at support@hirebeam.ai. We will investigate and resolve billing disputes within 5 business days.

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company, as we can typically resolve issues faster.